Update Your Vaccination Records, Pharmacy, Email Address, Health Card Number, or Demographics

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If you have received a COVID-19 vaccination, or any other vaccination such as flu shot or shingles vaccine, you can now update your medical record securely! 

You can also let your doctor know of any address or telephone number changes, update your health card number or version code.

You can also update your email address or give email consent to your doctor.

Update Your Information Here

At Arbour Family Medical Centre, our patients come first. The following office policies and services have been developed for the convenience of our patient community, to keep our office running smoothly, and to provide an exceptional standard of care.

Phones are answered Monday to Friday:
9:00am - 12pm,  & 1:00 – 4:30pm. Call Us »

Medical advice or test results will not be given over the phone. Should you have an abnormal test result, we will contact you.

Patients should make every effort to see their physician prior to calling After Hours Service for after-hour care.

You can find more information about our after-hours services and policies below.

Patient Forms

At this time, we are not accepting new patients.

To make your first appointment with us go as smoothly as possible, please fill out our New Patient Form, available for download below, in advance.

• Download New Patient Form

To allow someone else to book appointments and receive information from your medical record, please fill out our Consent to Disclose Personal Health Information form, available for download below.

• Download Consent to Disclose Personal Health Information Form

To allow us to communicate with you through email, please fill out our Consent and Release to Receive Email form, available for download below.

• Download Consent and Release to Receive Email

To review fees for services that are not covered by OHIP, please download from below.

• Fees for Services Not Covered By OHIP

Appointments & Scheduling

Patients are seen by appointment only. Patients will be billed for missed appointments without 24 hours' notice of cancellation.

Due to increased demand for "same day" appointments for urgent care, the wait time for routine appointments have increased. Please allow approximately 2 - 4 weeks for routine appointments for issues such as renewal of prescriptions and blood pressure checks. Please allow 2 - 6 months for a routine physical. Wait times depend on each individual doctor.

You must provide a valid Health Card at the time of your visit. Please bring a list of medications to each appointment.

ARBOUR/PHOENIX FHO After Hours Service

Please note that during our After Hours Service, we do NOT manage or provide the following:

Patients must be registered with one of the following physicians to use this After Hours Service:

Clinic Policies

Please click the links below to learn more about our clinic policies.  
Please note that these may be summaries of a larger policy, and you may ask our office staff for a copy of the full policy if desired.

Patient Rights and Responsibilities >>

Privacy Statement >>

Workplace Harassment and Violence >>