Contact Arbour Family Medical Centre
Questions for our team? Ready to book an appointment with one of our doctors? Contact Arbour Family Medical Centre any time – we look forward to hearing from you!
Phone
Office Hours
Monday to Friday: 8:30am – 4:30pm
*Closed daily from 12:00pm – 1:00pm.
Paid Parking Information
- What is the pricing matrix for the parking fees?
The cost for parking will be posted at each gate and inside the AMC next to the payment machine.
- $3.00 for the first 30 minutes
- $4.00 for the first hour
- $6.00 for 2 hours
- $15.00 for the day
- $15.00 for a lost ticket
- What do I do when entering the parking lot?
When driving into the lot, please take a ticket from the parking kiosk and proceed to a vacant parking space when the gate arm raises. Please take the ticket with you.
- What is the process when exiting the parking lot?
You have 2 options to make the parking payment:
- At the paid parking station available in the lobby of the Arbour Medical Centre. This
station accepts cash, debit, and credit card payments. - At the exit gate with a tap enabled credit or debit card. Follow the on-screen prompts for
processing.
- At the paid parking station available in the lobby of the Arbour Medical Centre. This
- What do I do if the arm does not open or if I have trouble processing my payment?
A Call Button is located on the parking kiosk. Please push this button to be connected to a service person who has remote control over the parking system.
Address
281 Stone Road East Guelph, Ontario N1G 5J5
Send An Email
- If you have a medical emergency, please call 9-1-1 or proceed to the nearest emergency department.
- We are experiencing extreme staff shortages, please be patient with those that are still in office to help you.
- Your email to Arbour Family Medical Centre has been received. Please note, this account is monitored infrequently and is NOT to be used for urgent medical issues or time-sensitive requests.
- Please be aware that at this time, due to recovery from the COVID-19 pandemic, our Receptionists, Nurses, and Physicians are being overwhelmed with telephone calls, messages, and requests. Routine tasks may take longer than expected and we request your patience.
- This email account is not for booking appointments. Please call the office to book an appointment.
- This email account is to be used if you have been advised by a staff member to submit an item (i.e. photos, forms) to support an upcoming appointment. Please do not submit a request/task without a booked appointment.
- Average turnaround time for Insurance Forms is 4-8 weeks, Prescription Refill requests is 1-2 weeks. Please call your pharmacy for routine renewals
- At this time, we are not accepting new patients.
We thank you for your understanding.
Due to the insecure nature of e-mail communication, we do not use email as a means of direct communication with the public or patients, unless you have given your explicit consent to this office and you physician has agreed with your consent.
If you have medical questions, wish to book an appointment, or if you wish to have your email address removed from any future communication, please contact our office directly at (519) 823-5133.
Please Note: This form is for general inquiries only. We do not schedule appointments via email.
If you wish to book, cancel or reschedule an appointment, please call us during our regular office hours.
PRIVACY DISCLAIMER:
Due to the vulnerable nature of email, we cannot guarantee that the information disclosed through this form will be secure. For this reason, please DO NOT send private health information via this form.
- What is the pricing matrix for the parking fees?
The cost for parking will be posted at each gate and inside the AMC next to the payment machine.
- $3.00 for the first 30 minutes
- $4.00 for the first hour
- $6.00 for 2 hours
- $15.00 for the day
- $15.00 for a lost ticket
- What do I do when entering the parking lot?
When driving into the lot, please take a ticket from the parking kiosk and proceed to a vacant parking space when the gate arm raises. Please take the ticket with you.
- What is the process when exiting the parking lot?
You have 2 options to make the parking payment:
- At the paid parking station available in the lobby of the Arbour Medical Centre. This
station accepts cash, debit, and credit card payments. - At the exit gate with a tap enabled credit or debit card. Follow the on-screen prompts for
processing.
- At the paid parking station available in the lobby of the Arbour Medical Centre. This
- What do I do if the arm does not open or if I have trouble processing my payment?
A Call Button is located on the parking kiosk. Please push this button to be connected to a service person who has remote control over the parking system.
Proud Partners of the Guelph Family Health Team.
Arbour Family Medical Centre offers comprehensive health care services for the whole family.