Information for Patients
At Arbour Family Medical Centre, our patients come first. The following office policies and services have been developed for the convenience of our patient community, to keep our office running smoothly, and to provide an exceptional standard of care.
Office Policies
Phones are answered Monday to Friday:
9:00am - 12pm, & 1:00 – 4:30pm. Call Us »
Medical advice or test results will not be given over the phone. Should you have an abnormal test result, we will contact you.
Patients should make every effort to see their physician prior to calling TeleHealth for after-hour care.
You can find more information about our after-hours services and policies below.
How to renew your Health Card »
Ontario Health Card Information
If you have lost your health card or it has expired, you must contact a Ministry of Health office immediately.
Ministry of Health (Guelph)
1 Stone Road West
Guelph, ON
1-888-376-5197
Hours: Monday-Friday - 8:30am to 5pm
Ministry of Health (Kitchener)
1400 Weber Street
Kitchener, ON
1-800-664-8988
(across from Zehrs, Shoppers)
Hours: Weekdays - 8:30am to 5pm
except
Wednesdays 8:30am to 6pm
Please call MOH to check what identification you will need to provide to them. Once you receive your new health card please contact our office ASAP.
Please Note: You must present your valid health card at every visit!
New Patient Forms
Please call our office to find out if we are accepting new patients.
To make your first appointment with us go as smoothly as possible, please fill out our New Patient Form, available for download below, in advance.
Appointments & Scheduling
Patients are seen by appointment only. Patients will be billed for missed appointments without 24 hours' notice of cancellation.
Due to increased demand for "same day" appointments for urgent care, the wait time for routine appointments have increased. Please allow approximately 2 - 4 weeks for routine appointments for issues such as renewal of prescriptions and blood pressure checks. Please allow 2 - 6 months for a routine physical. Wait times depend on each individual doctor.
You must provide a valid Health Card at the time of your visit. Please bring a list of medications to each appointment.
ARBOUR/PHOENIX FHO After Hours Service
The After-Hours Medical Service is for urgent care, and should not be considered a convenient substitute for routine care provided by your doctor. Your family physician is best suited to manage your health care and is generally available to see you during regular office hours. If you require any medical attention, please contact your family physician first.
If you are suffering from chest pain or shortness of breath, please go to the closest Emergency Room, or call 9-1-1.
Should you need after-hours care, please call Telehealth at 1 (866) 553-7205
When calling Telehealth, a Nurse will triage your concerns. Should they feel you need to be seen, they will then contact the Phoenix FHO Physician who is on call. Together, they will determine the urgency of your concerns and advise you of the time and place for the provision of care.
Please note that during our After Hours Service, we do NOT manage or provide the following:
- Immunizations/Travel medicine
- Allergy Injections
- Ear Syringe
- Routine Physical/Gynecological examinations
- Prenatal Care
- Chronic disease/pain management
- HIV testing or treatment
- Sexually transmitted disease screening
- Contraception management
- Mental health or psychiatric issues
- Seizure disorders
- Filling out forms (e.g., WSIB, sick notes)
- Prescription renewals
Patients must be registered with one of the following physicians to use this After Hours Service:
- Dr. B Corbett
- Dr. A. Hajduk
- Dr. M. Talukdar
- Dr. C. Mackie
- Dr. P. Rahil
- Dr. J. Caspers
- Dr. S. Thomas
- Dr. M. Tudor
- Dr. M. Deol
- Dr. R. Beland
- Dr. M. Austin
- Dr. C. Thomson
- Dr. K. Little
- Dr. J. Chan
- Dr. N. Luong
- Dr. D. Gray
- Dr. K. Noonan
- Dr. A. Lightle
- Dr. R. McArthur
- Dr. S. Hutton
- Dr. A. Popescu
- Dr. S. Pasion
- Dr. R. Helyar
- Dr. K. Alexopoulos
- Dr. G. Ting
- Dr. K. St. Amant
- Dr. T. MacLean
Seasonal Flu Shot Clinics Now Available
Visit our office this fall during the 2018 flu season to get your flu shot.