Information for Patients
Update Your Vaccination Records, Email Address, Health Card Number, or Demographics
If you have received a COVID-19 vaccination, or any other vaccination such as flu shot or shingles vaccine, you can now update your medical record securely!
You can also let your doctor know of any address or telephone number changes, update your health card number or version code.
You can also update your email address or give email consent to your doctor.
Update Your Information Here
At Arbour Family Medical Centre, our patients come first. The following office policies and services have been developed for the convenience of our patient community, to keep our office running smoothly, and to provide an exceptional standard of care.
Phones are answered Monday to Friday:
9:00am - 12pm, & 1:00 – 4:30pm. Call Us »
Medical advice or test results will not be given over the phone. Should you have an abnormal test result, we will contact you.
Patients should make every effort to see their physician prior to calling TeleHealth for after-hour care.
You can find more information about our after-hours services and policies below.
How to renew your Health Card »
Ontario Health Card Information
If you have lost your health card or it has expired, you must contact a Ministry of Health office immediately.
Ministry of Health (Guelph)
1 Stone Road West
Hours: Monday-Friday - 8:30am to 5pm
Ministry of Health (Kitchener)
1400 Weber Street
(across from Zehrs, Shoppers)
Hours: Weekdays - 8:30am to 5pm
Wednesdays 8:30am to 6pm
Please call MOH to check what identification you will need to provide to them. Once you receive your new health card please contact our office ASAP.
Please Note: You must present your valid health card at every visit!
At this time, we are not accepting new patients.
To make your first appointment with us go as smoothly as possible, please fill out our New Patient Form, available for download below, in advance.
To allow someone else to book appointments and receive information from your medical record, please fill out our Consent to Disclose Personal Health Information form, available for download below.
To allow us to communicate with you through email, please fill out our Consent and Release to Receive Email form, available for download below.
Proud Partners of the Guelph Family Health Team.
Arbour Family Medical Centre offers comprehensive health care services for the whole family.