Information for Patients

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Update Your Vaccination Records, Pharmacy, Email Address, Health Card Number, or Demographics

If you have received a COVID-19 vaccination, or any other vaccination such as flu shot or shingles vaccine, you can now update your medical record securely! 

You can also let your doctor know of any address or telephone number changes, update your health card number or version code.

You can also update your email address or give email consent to your doctor.

Update Your Information Here

At Arbour Family Medical Centre, our patients come first. The following office policies and services have been developed for the convenience of our patient community, to keep our office running smoothly, and to provide an exceptional standard of care.

Arbour family Medical Centre, Patient Information

Phones are answered Monday to Friday:
9:00 - 11;45am,  & 1:00 – 4:15pm. Call Us »

Medical advice or test results will not be given over the phone. Should you have an abnormal test result, we will contact you.

Patients should make every effort to see their physician prior to calling After Hours Service for after-hour care.

You can find more information about our after-hours services and policies below.

How to renew your Health Card »

Ontario Health Card Information

If you have lost your health card or it has expired, you must contact a Ministry of Health office immediately.

Ministry of Health (Guelph)

1 Stone Road West
Guelph, ON
Hours: Monday-Friday - 8:30am to 5pm

Ministry of Health (Kitchener)

1400 Weber Street
Kitchener, ON
(across from Zehrs, Shoppers)
Hours: Weekdays - 8:30am to 5pm
Wednesdays 8:30am to 6pm

Please call MOH to check what identification you will need to provide to them. Once you receive your new health card please contact our office ASAP.

Please Note: You must present your valid health card at every visit!

Patient Forms

At this time, we are not accepting new patients.

To make your first appointment with us go as smoothly as possible, please fill out our New Patient Form, available for download below, in advance.

To allow someone else to book appointments and receive information from your medical record, please fill out our Consent to Disclose Personal Health Information form, available for download below.

To allow us to communicate with you through email, please fill out our Consent and Release to Receive Email form, available for download below.

To review fees for services that are not covered by OHIP, please download from below.

Appointments & Scheduling

Patients are seen by appointment only. Patients will be billed for missed appointments without 24 hours' notice of cancellation.

Due to increased demand for "same day" appointments for urgent care, the wait time for routine appointments have increased. Please allow approximately 2 - 4 weeks for routine appointments. Wait times and availability depend on each individual doctor.

You must provide a valid Health Card at the time of your visit. Please bring a list of medications to each appointment.

ARBOUR/PHOENIX FHO After Hours Service

The After-Hours Medical Service is for urgent care, and should not be considered a convenient substitute for routine care provided by your doctor. Your family physician is best suited to manage your health care and is generally available to see you during regular office hours. If you require any medical attention, please contact your family physician first. 

If you are suffering from chest pain or shortness of breath, please go to the closest Emergency Room, or call 9-1-1.

If you need after-hours care, please call our After Hours Number at 1-888-308-5228

When calling our after hours number, you will be connected to the Phoenix FHO doctor on call or TeleHealth Advisory Services. Should they feel you need to be seen, they will determine the urgency of your concerns and advise you of the time and place for the provision of care.

Clinic Policies

Please click the links below to learn more about our clinic policies.  
Please note that these may be summaries of a larger policy, and you may ask our office staff for a copy of the full policy if desired.

Patient Rights and Responsibilities >>

Privacy Statement >>

Workplace Harassment and Violence >>

Proud Partners of the Guelph Family Health Team.

Arbour Family Medical Centre offers comprehensive health care services for the whole family.

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