How Arbour Family Medical Centre is managing COVID-19

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Please read this message from our medical centre about how our office is responding to ensure patient safety in response to COVID-19 (coronavirus).

Dear Patient of Arbour Family Medical Centre,

Due to the current and impending COVID-19 pandemic, we will be making temporary changes in the way we deliver your care. Our goal is to minimize potential exposure to as many people as possible while freeing up resources to attend to those who require urgent care.

Starting immediately - we will no longer be booking routine appointments (including routine physicals, pap smears, wart treatments and ear syringes). If you have an appointment scheduled currently, you will be contacted to cancel or amend this appointment.

Additionally, we will be reviewing our schedules and incoming appointments - those that can be accomplished safely by telephone or a virtual visit (information to follow) will be booked as such. Those visits that are of a more urgent nature and require an in-person visit, will still be offered this option.

In order to help reduce the spread of the virus - we ask for your help.

If you have respiratory symptoms (cough, fever, runny nose, sore throat, difficulty breathing), have travelled outside of the country, or have had contact with someone with respiratory symptoms and travel, we ask that you STAY HOME, and call our office or Public health at 1-800-265-7293 x 7006 for further direction. PLEASE DO NOT ATTEND OUR OFFICE WITHOUT INSTRUCTION IN THIS CASE.

As a community, our responsibility at this time is to minimize the virus spread and the impending impact on our healthcare system. If you are able to delay your elective medical appointments, we urge you to do so. We also ask that you do not attend the EMERGENCY ROOM unless it is a clear EMERGENCY. There are other modes of testing if you are concerned you have contracted the virus.

In regards to your greater social obligations - we urge you to wash your hands and just stay home. Please reconsider attending large public venues, events and travelling. The more successful we are at social distancing, the best chance we have at minimizing the impact of this virus.

Thank you for your patience and understanding as we navigate this. These changes will be regularly assessed and are in place until further notice.


Proud Partners of the Guelph Family Health Team.

Arbour Family Medical Centre offers comprehensive health care services for the whole family.

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